Wendi Brick grasps the key elements and importance of customer service in government better than anyone I have ever met in my 40+ years of public service.

Ronne Froman, RADM, US Navy (ret)


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NOW AVAILABLE…  The Science of Service in Combination with its New Multi-media Companion Workbook!

CSA, Inc. Announces an Innovative Professional Services Agreement for Working with Clients… Learn All the Details About  Proven PathwaysTM


World-Class Customer Service in the Public Sector?

Absolutely… We Wrote the Book on it.

dreamstime_m_15869309_6EssentElem_2Customer Service Advantage, Inc. has established itself as a leading provider of innovative, measurable, results-oriented customer service excellence programs, consulting services and business process improvement strategies. Our clients are public sector entities such as city and county government agencies as well as educational institutions.

Whether it’s a single training session or a large-scale improvement project, CSA, Inc. functions as the customer experience manager for those agencies in need of expert assistance. Our methodologies are based on Wendi Brick’s groundbreaking book, The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, which serves as the blueprint for establishing a customer-focused culture and ensuring that our clients’ teams make great impressions on every customer, every day.

When you decide it’s time to take your organization’s customer service capabilities to the next level and beyond, be sure to contact CSA, Inc. We wrote the book on it!