Wendi Brick grasps the key elements and importance of customer service in government better than anyone I have ever met in my 40+ years of public service.

Ronne Froman, RADM, US Navy (ret)

 

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LOOKING FOR NEW CHALLENGES? YOU’LL FIND THEM AS PART OF OUR TEAM!

Would you like to join a dynamic, rapidly-growing company that’s poised for even greater growth? If you’ve got what it takes, we want to talk with you! We currently have openings for a proven Sales Professional — Business Development Specialist: Sales — and an experienced Training and Professional Development Specialist — Training & Professional Development Specialist II. Click the links to get the job descriptions and details on how to apply.

World-Class Customer Service in the Public Sector?

Absolutely… We Wrote the Book on it!

dreamstime_m_15869309_6EssentElem_2Customer Service Advantage, Inc. has established itself as a leading provider of innovative, measurable, results-oriented customer service excellence programs, consulting services and business process improvement strategies. Our clients are public sector entities such as city and county government agencies as well as educational institutions.

Whether it’s a single training session or a large-scale improvement project, CSA, Inc. functions as the customer experience manager for those agencies in need of expert assistance. Our methodologies are based on Wendi Brick’s groundbreaking book, The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, which serves as the blueprint for establishing a customer-focused culture and ensuring that our clients’ teams make great impressions on every customer, every day.

When you decide it’s time to take your organization’s customer service capabilities to the next level and beyond, be sure to contact CSA, Inc. We wrote the book on it!