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The Science of Service

The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector is the ultimate resource for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.

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President & CEO Wendi Pomerance Brick

CSA Inc. was established in 2003 and provides consultation and project development for government organizations, non-profit agencies, healthcare organizations, and private businesses across industry types. President & CEO Wendi Pomerance Brick has been leading innovations in this field since 1998.
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Get The Most From “The Science of Service”

Turn key concepts in “The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector” into action.

Call CSA, Inc. today to begin training and consulting for your team. 1.760.445.6550
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"Wendi Brick has found ways to create an atmosphere where employees WANT to provide great service and are rewarded for doing so." - Cindy Gompper Graves, CEO, South County Economic Development Council

“Working with Wendi has been a superb experience.  She relates well with the staff and her trainings are fun and active.  We definitely will use her service again as we start our succession plan for the 2010/2011 year.” - Grissel Garcia


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Wendi will be speaking at the Annual League of California Cities - September 3 - September 5, 2014

View an example of Wendi's training session on Customer Service Skills for Public Agencies

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