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2014 Emerging Business of the Year WINNER!

Customer Service Advantage, Inc. is one of eight local San Diego businesses to have received the San Diego Regional Chamber of Commerce’s 2014 Small Business Award. This year, nearly 70 companies submitted entries with a total of 27 finalists chosen. CSA, Inc. had the honor of taking home the Outstanding Emerging Business of the Year Award in the Micro Business category.

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The Science of Service

The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector is the ultimate resource for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.

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President & CEO Wendi Pomerance Brick

CSA Inc. was established in 2003 and provides consultation and project development for government organizations, non-profit agencies, healthcare organizations, and private businesses across industry types. President & CEO Wendi Pomerance Brick has been leading innovations in this field since 1998.
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Get The Most From “The Science of Service”

Turn key concepts in “The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector” into action.

Call CSA, Inc. today to begin training and consulting for your team. 1.760.445.6550
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"Wendi Brick has found ways to create an atmosphere where employees WANT to provide great service and are rewarded for doing so." - Cindy Gompper Graves, CEO, South County Economic Development Council

"[Wendi] successfully collaborated with staff at all levels to develop customer service policies and procedures that worked best for the various departments. She inspired staff to work on customer service issues and helped directors see positive results on the frontline." -Jenny Wolff, Former Development Director, City of San Diego


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Read Wendi Brick's comments on Customer Service Advantage, Inc. winning the San Diego Regional Chamber of Commerce 2014 Small Business Award

Customer Service Advantage, Inc. has won the 2014 San Diego Small and Micro Business Award for Outstanding Emerging Business of the Year

Wendi will be speaking at the Annual League of California Cities - September 3 - September 5, 2014

View an example of Wendi's training session on Customer Service Skills for Public Agencies

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