Great Service Leaves a Great Impression.  Learn How Customer Service Advantage, Inc. can take your Service from Good to Great.

Customer Service Advantage, Inc. (CSA Inc.) focuses on maximizing your customers’ experience.  Whether providing a single training session, or developing a large scale improvement project, CSA Inc. functions as the customer experience manager for those needing  expert assistance.

Companies’ call us when they have service issues and need someone to step in and fix the situation fast. We pride ourselves on doing things right the first time.

CSA Inc. offers a unique approach to improving your customers’ experience.  It starts with a scoping session to identify your pain points.  Phase I follows with a gap analysis comparing your current customer experience improvement plan (do you have one?) with our six essential elements for creating a culture of service.  Phase II is all about implementing your new plan.  Our methods ensure your team makes great impressions on every person every day. 

CSA Inc. was established in 2003 and provides consultation and project development for government organizations, non-profit agencies, healthcare organizations, and private businesses across industry types. 

President and CEO Wendi Pomerance Brick has been leading innovations in this field for 13 years, and has recently published a book to share her methodologies.  “The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector” is available at www.TheScienceOfService.info.  For more information about working with CSA Inc., please contact us at info@theCSAedge.com or call 1.760.445.6550.

CSA, Inc. uses a consortium of consultants and employees, expert in their areas, to keep costs low to you.

We also strive to be green, and run a virtual office, which limits overhead costs and reduces daily drive miles.

And we want to be on your team!

Wendi Pomerance Brick, MS
Founder and Principal

For a more detailed resume and
recommendations please see www.linkedin.com/in/wendibrick

Affiliated Organizations and Memberships

The San Diego North Economic Development Council is a coalition of the private and public sectors working together to sustain and carefully grow the economic base of North County, San Diego.

The Escondido Chamber of Commerce is a driving for prosperity in the Escondido community.  Key products and services promote a positive community image, show a proactive political influence and highlight a dramatic partnership between education and the business community.

 MMASC is the oldest and largest association of its kind in the nation and is recognized by both the International City/County Management Association (ICMA) and the League of California Cities. The organization's more than 500 members represent local governments serving as estimated 15 million residents.

The San Diego Regional Training Center (RTC) is a full service training and consulting agency, catering to both public agencies and law enforcement.

inCentergy is an Austin-based organizational and leadership development company specializing in no-nonsense performance coaching

ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals. ASTD’s members come from more than 100 countries and connect locally in more than 130 U.S. chapters and with more than 30 international partners.

The Carlsbad Chamber of Commerce promotes business through member services, educational programs, cooperative partnerships and legislative advocacy that balances economic prosperity with the quality of life."

The South County Economic Development Council is a non-profit created to iimprove and enhance the South county's and border region's economy, image and quality of life; and to heighten public awareness of Southern California's most desirable location to live, work and dream.