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The Customer Service Edge for Employee Training and Motivation.
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1.760.445.6550
info@theCSAedge.com |
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Wendi's Bio
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Wendi was named the County of San Diego’s first Customer Service Manager in 1998.
The County of San Diego is an organization of 17,000 employees. Wendi
created the County's Customer Service Center, which developed the infrastructure
to support great service throughout the organization. The innovative
programs were used as a model for other organizations around the United States,
and were honored with two NACo (National Association of Counties) Achievement Awards. In 2003, Wendi was a Finalist in the San Diego Business Journal's annual "Women Who Mean Business.”
In November 2006, Wendi began working with the City of San Diego as the Director of the Department of Customer Services, and remained there until 2009 when she began consulting full time. Wendi has also held adjunct faculty positions with Cuyamaca Community College and San Diego State University.
Over the past 10 years, Wendi has designed a wide variety of customer service training courses, and delivered training to thousands of attendees - supervisors and front line employees alike. She has additional expertise in survey development, project management, Kaizen process improvement, rewards and recognition programs, grant research, and emergency planning. With 20 years of professional experience, she can quickly adapt to new environments and complete complex projects efficiently. She has experience with government organizations, educational institutions, and private businesses alike.
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