For the past 13 years,

government agencies, nonprofits and private businesses

have relied on

Customer Service Advantage, Inc.

to improve service quality

while decreasing customer frustration and

operational inefficiencies. 

Results are seen quickly and the benefits are obvious. 

Let our team lead the way.

"Wendi is a joy to work with. She understands how projects fit into the "big picture" and organizational strategy but still ensures that the i's are dotted and the t's are crossed. She's also consistent, positive and approaches every challenge with a can-do attitude. She's a quick study and can build and motivate a team to get results. I've always been very impressed with her abilities and her professionalism!”
- Janice Graham, CAO Chief of Staff, County of San Diego

"I found Wendi to be professional, articulate, respectful and very bright.  I always knew in her work, I'd receive credible information in order to be able to make policy and budget decisions on behalf of my district, constituents and the City.  I recommend her highly."

-Toni Atkins, Former City Council Member, City of San Diego

“We hired Wendi Brick for customer service training with our front desk staff. Wendi's model was great and she was ready willing and able to make modifications that we required for our specific needs. I would recommend her to any company looking to make that first step in improving or strengthening customer service.” 

-Jackie Craw, Graybill Medical Group MSHR, SPHR

“Wendi was a great resource and asset to our very involved call center project. Wendi brought a lot of customer service knowledge to the table and provided very detailed reports that the client will be able to apply to further enhance the call center functionality. Wendi's wonderful personality and engaging attitude provided for a great working relationship for both myself as the PM and my client.” 

-Selene Bragiel, AT&T

"Regardless of how long you've worked in customer service, and no matter how great you think your customer service skills are, you will enjoy and benefit from Wendi's workshops. 
It was superb!"
-Trisha Ferrand, SCORE

"[Wendi] successfully collaborated with staff at all levels to develop customer service policies and procedures that worked best for the various departments. She inspired staff to work on customer service issues and helped directors see positive results on the frontline."
-Jenny Wolff, Development Director, City of San Diego
 

"It's in your best interest to have satisfied clients/customers who come back again and again.  Positive word of mouth will help your business grow and profit.  Thank you Wendi!"
-Garry Rosenberg, SCORE

"Great material for any business and employees of your business."
-Ed Haderer, Consultant to Small Business

“Wendi Brick has been an outstanding resource for Baker Electric Solar. She is a talented customer service professional, making an immediate impact on our photovoltaic solar division's understanding of how to consistently work with customers to ensure maximum satisfaction and increased referred business. I recommend her without hesitation to provide an unbiased perspective and quick results in improving your customer service culture and company reputation.” 
-Brian Miliate CFO Baker Electric Solar

"Wendi is a great source of knowledge to people like myself working with the public.  She has taught me so many valuable lessons to apply in my every day work life.  She is engaging on all levels."
-KC Tucker, Holiday Wine Cellar

“I called on Wendi when I needed help organizing my non profit's strategic plan. She helped me create a time oriented task list and create a strategy for achieving my goals. She helped me prioritize a million tasks and make something insurmountable seem much more achievable. She was great!”

-Elyse Lowe, Executive Director, Move San Diego

“Wendi was a delight to work with because of her natural ability to get along with people and her genuine concern for others. In addition, her attention to detail and follow through on projects were instrumental in making this project a success. I would highly recommend Wendi to any organization that wants a highly qualified professional who is loyal and dedicated to her job.”

-Kathy Cuff, Senior Consulting Partner, The Ken Blanchard Companies

“I have found Wendi to be a great resource in the creation of customer service trainings and the development of a culture of professionalism and success at The Classical Academies. Wendi has a wealth of experience that lends credibility and honesty to her presentations and sharing information. I have been thrilled with the results of her training for my team and have valued her personal feedback to strengthen my organization when it comes to building and providing high quality customer service.” 

-Cameron Curry, CEO, The Classical Academies