The Customer Service Edge for Employee Training and Motivation.
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Latest Issue of TheCSAEdge
 
AOLGovernment Service Quality
AOLGovernment Leading with Great Service
New! The Public Manager - GovtContactCenters
New! Wendi's CS Blog on GovLoop
Presidential EO to improve CS
The Public Manager: Agile Bureaucracy
Good info on ROI and CS improvement benefits: Good Service is Good Business
SBA Radio Audio Clip- CS and Your Small Business
Video Clip - Women Business Owners - CS and Your Business
 
San Diego Business Journal Book Review "The Science of Service"
Escondido Magazine "The Science of Service"

GovLoop.com - GovReads book interview
TweetChat "The Science of Service" transcript
Ever want to write a book of your own?
 
Finalist: 2011 NAWBO San Diego - BRAVO! Awards
Finalist: 2011 SDBJ - Women Who Mean Business Awards
Finalist: 2011 San Diego Book Awards
Wendi's profile on KPBS San Diego Audio Clip & Article

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Customer Service Advantage, Inc.

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Employment

Customer Service Advantage, Inc. is a consortium of consultants with varying areas of expertise.  CSA employees people on a project by project basis.

One example of an employment opportunity is mystery shopping.  We keep a running list of people interested in being mystery shoppers.  If you would like to be considered for a future assignment, please send a letter of interest and your qualifications to info@theCSAedge.com. 

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