About Us

http://www.dreamstime.com/royalty-free-stock-image-business-woman-writing-people-management-image38178596At Customer Service Advantage (CSA), Inc., our mission is to provide our clients with Proven Pathways to World-Class Service in the Public Sector. We accomplish this by offering a wide array of innovative, customized and quantifiable customer service excellence programs, consulting services, and business process improvement strategies exclusively for public sector agencies.

CSA, Inc., a woman-owned small business in the State of California, has over 20 years of experience in this field, and we have had the opportunity to design service excellence programs for many government and educational organizations throughout the country. Project examples include: Assessments of Current Customer Service Practices, Customer Service Skills for All Public Sector Agencies, Training for Supervisors, Kaizen-Driven Business Process Improvement Events, Mystery Shopping and Quality Assurance and Control Monitoring Programs.

We specialize in both call centers and in-person service quality, and we focus on maximizing your customers’ experience. Whether providing a single training session or developing a large scale improvement project, CSA, Inc. functions as the customer experience manager for those needing expert assistance.

http://www.dreamstime.com/royalty-free-stock-photos-group-business-presentation-handing-out-papers-image14702248Our methodologies are based on Wendi Brick’s book The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector, which serves as the blueprint for establishing a customer-focused culture and ensuring that your team makes great impressions on every customer, every day.

With CSA, Inc., you get a team of experienced, enthusiastic professionals who can help bring your customer service to the next level. We look forward to developing a long-term relationships and being a part of our clients’ teams. For more information about working with CSA, Inc., please contact us at info@theCSAedge.com or call 760.690.6025