The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector is the ultimate resource for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.
While the concepts shared in this book are framed specifically for public organizations, they will also be successful in other organizations across industry types providing service to the public. Some examples include:
- Schools and Universities
- Healthcare organizations
- Nonprofit agencies
- Private businesses
- Call Centers
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