New for 2017

CSA, Inc. is committed to continuously improving its program offerings to ensure that we meet the needs of public sector agencies large and small.  Here are several new programs we’re launching this year:

Train the Trainer: Customer Service Skills for All Public Sector Employees
CSA, Inc. has always come to its clients to teach its flagship Customer Service Skills class. Now – for larger organizations – CSA, Inc. certifies your trainers to teach this Customer Service Skills Workshop and offers per-seat licensing of proprietary workshop materials.

Supervisor’s Academy
Bridge the training gap for new supervisors with our off-the-shelf Supervisor’s Academy. Available as a complete week-long curriculum or as individual modules, the Supervisor’s Academy helps first-line supervisors acquire the the leadership, communication, conflict management, coaching, teamwork, and problem-solving skills they need to be successful.  This comprehensive program includes facilitator guides, PowerPoint presentations, student handouts and course assessments. It also comes with a half-day orientation to instruct your in-house trainers on how to go through the materials, how they’re organized and how best to use them. The Supervisors Academy is licensed on a per seat basis, and individual modules are also available.

Multi-Media Workbook – Self Guided Study for “The Science of Service”
This innovative workbook provides a cost-effective, “sticky” way to embed service principles in every employee’s mindset. Sold in combination with the book The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector.

eLearning Option: Customer Service Skills for All Public Sector Employees
Wanna play a game? Make learning fun and easy with our new interactive, online scenario-based eLearning module. Perfect as a refresher or quick reminder if teams haven’t had customer service training recently. (Available Summer 2017)