NOW AVAILABLE! The Science of Service With its New Multi-media Companion Workbook!

New For 2017!  CSA, Inc. Launches Proven PathwaysTM — an Exciting New Professional Services Model for Working with Clients

Proven PathwaysTM  is an innovative approach that allows clients to drive long-term results based on a multi-year professional services agreement. At its core is our Customer Service Champions Pathway in which clients choose from one of three levels of support, each of which provides guaranteed access to a structured, sustained focus on customer service that will drive a culture of service in their agency and improve the customer experience. The Champions Pathway allows clients to take advantage of a variety of benefits available only to participants, such as program and service discounts, webinars, priority booking, complimentary telephone consulting, quarterly newsletters, and much more. And best of all, there’s a Champions Pathway option that’s right for every agency, regardless of size. For the details, please click here.

CSA, Inc. Helps California County Departments Transition to New Call Center Model; A Client Success Story

Customer Service Advantage, Inc. is helping public sector agencies of all sizes transform themselves into champions of high-quality service delivery through our Proven PathwaysTM approach to service excellence. Here is another example of how we recently helped several Southern California County agencies successfully prepare their staff to shift to a new call center model while improving both the quantity and quality of service provided. Please click here.

A Recent CSA, Inc. Client Success Story Working With a Large California County Public Assistance Department

Customer Service Advantage, Inc. is helping public sector agencies of all sizes transform themselves into champions of high-quality service delivery through our Proven Pathways approach to service excellence. Here is a recent example of how we successfully helped one County organization achieve its overall service improvement goals; please click here.

CSA, Inc. Unveils Several Innovative New Programs for 2017

In an effort to better meet the customer service improvement goals of County, State and Federal agencies with large staffs, CSA, Inc. is adding several new offerings in 2017 that provide cost-effective solutions to these clients. For details, please click here.

CSA, Inc.’s Next “Open” Customer Service Skills Workshop is in Michigan

The County of Ottawa, Michigan, will host CSA, Inc.’s next Customer Service Skills Workshop on Thursday, November 17, 2016, from 8:30 an to 12:00 noon. For all the details and registration information, click here.

The CSA Edge Summer 2016 Newsletter – click here.

Wendi Brick is making news in Geneva, Switzerland! While Wendi was participating in the ISO’s Conference “Global Services: ISO Standards as Solutions” during the week of June 12-18, 2016, she was interviewed on the critical role that great customer service plays in public sector agencies… Wendi Brick’s Interview

It’s official! Wendi Brick, President & CEO of CSA, Inc., has been invited by the International Organization for Standardization’s Committee on Consumer Policy (ISO/COPOLCO) to participate in its “Global Services: ISO Standards as Solutions” Workshop taking place in Geneva, Switzerland, June 13-14, 2016. Congratulations Wendi! For more information about the event, click here.

The CSA Edge Spring 2016 Newsletterclick here.

Register today for CSA, Inc.’s Next Customer Service Skills Workshop for All Public Sector Agencies, hosted by the City of San Marcos, April 20, 2016 — to be taught personally by Wendi Brick!

Is providing outstanding customer service your agency’s goal? If so, then join Wendi Brick  on Wednesday, April 20, 2016, for CSA, Inc.’s next Customer Service Skills Workshop for All Public Sector Agencies. For all the details and registration information, click here.

The CSA Edge Winter 2016 Newsletter — click here.

The CSA Edge Fall 2015 Newsletter –click here.

Wendi Brick Invited to Speak at the San Diego Chapter of the National Management Association (NMA)

Wendi will speak on Wednesday, August 12, focusing on “Improving Business Processes Using a Kaizen-driven Methodology. For more details, click here.

Wendi Brick Selected a Winner of the San Diego Business Journal’s 2014 “Women Who Mean Business Award”


The San Diego Business Journal recently held its 21st Annual “Women Who Mean Business” Awards luncheon, and CSA, Inc.’s President & CEO Wendi Brick was honored as one of the winners out of a field of 169 highly qualified finalists.

For over two decades, the San Diego Business Journal has recognized the extraordinary achievements of the region’s professional women in this special way. Wendi’s selection as a winner of this prestigious award is one more example of how she is transforming her passion for customer service excellence in public sector organizations into a thriving and growing business.

Read Wendi Brick’s comments on Customer Service Advantage, Inc. winning the San Diego Regional Chamber of Commerce 2014 Small Business AwardWendi won Outstanding Emerging Business of 2014

Customer Service Advantage, Inc. has won the 2014 San Diego Regional Chamber of Commerce Small and Micro Business Award for Outstanding Emerging Business of the Year

Wendi will be speaking at the Annual League of California Cities – September 3 – September 5, 2014

View an example of Wendi’s training session on Customer Service Skills for Public Agencies: YouTube Preview Image

Wendi is on the Beverly Hill’s Customer Service Initiative Panel at MMASC Fall Forum – November 2013!

Wendi was a featured speaker in the Customer Service Playbook in Government (Govloop Online Training) on October 17,  2013! Register here to view the on-demand version, and/or read the training recap available in a blog post.

Wendi is Keynote at Carlsbad Chamber of Commerce’s First Friday Breakfast – October 2013!

Wendi is Keynote at CFPIC Conference – January 2013!

New! SBA Radio Audio Clip – Call Center Success

AOLGovernment Service Quality

AOLGovernment Leading with Great Service

The Public Manager – GovtContactCenters

Wendi’s CS Blog on GovLoop

Presidential EO to improve CS

The Public Manager: Agile Bureaucracy

Good info on ROI and CS improvement benefits: Good Service is Good Business

SBA Radio Audio Clip – CS and Your Small Business

Video Clip – Women Business Owners – CS and Your Business

San Diego Business Journal Book Review “The Science of Service”

Escondido Magazine “The Science of Service” -GovReads book interview

TweetChat “The Science of Service” transcript

Ever want to write a book of your own?

Winner! MMASC 2012 Annual Stewardship Award

Finalist: 2011 NAWBO San Diego – BRAVO! Awards

Finalist: 2011 SDBJ – Women Who Mean Business Awards

Finalist: 2011 San Diego Book Awards

Wendi’s profile on KPBS San Diego Audio Clip & Article