Privacy & Security

Usage Restrictions
The contents of this website are copyrighted under the laws of the United States. Materials from the www.theCSAedge.com website may not be copied, distributed or transmitted in any way without prior written consent of Customer Service Advantage, Inc. All material on this site is provided for informational review purposes only.

Applicability of Content
Information on this site includes descriptions of products and services available. This site is operated in the State of California, United States of America, and Customer Service Advantage, Inc. makes no representation that content provided is applicable or appropriate for use in other locations.

Privacy Notice
This privacy notice discloses the privacy practices for www.theCSAedge.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Currently, Customer Service Advantage, Inc. accepts payment by mail via check or by credit card over the telephone or via Amazon.com (see www.TheScienceOfService.info). Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Once a payment is processed, credit card numbers are not retained.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 760.690.6025 or info@theCSAedge.com.

Policy Changes
If we change our privacy policy in whole or in part, we will inform you by posting a notice on this website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website and will replace any prior policies which are inconsistent.

Your Feedback
To help us improve our policies and practices, please feel free to give us your feedback at any time. Please submit, in writing via email to info@theCSAedge.com or by postal mail to: 555 W. Country Club Lane, Suite C-350, Escondido, CA 92026. Thank you.