The Science of Service
Six Essential Elements for Creating a Culture of Service in the Public Sector
The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector is the ultimate blueprint for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.
While the concepts shared in this book are framed specifically for public organizations (local, state, regional and federal governments), they will also be successful in other organizations across industry types providing customer service to the public. Some examples include:
- Public schools, public school districts, private schools, colleges and universities
- Healthcare organizations
- Nonprofit agencies
- Other organizations serving the public
To order multiple copies of The Science of Service, please contact CSA, Inc. directly to save on shipping costs.
About the Author: Wendi Brick
Wendi Brick has found ways to create an atmosphere where employees WANT to provide great service and are rewarded for doing so. She has earned respect from her colleagues and clients and, more importantly, customers along the way.
This book is relevant because government is a business, too…and many forget that. Wendi grasps the key elements and the importance of customer service in government better than anyone I have ever met in my 40+ years of public service.