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The Science of Service

  • Jenny Wolff, Former Development Director
    CSA, Inc. successfully collaborated with staff at all levels to develop customer service policies and procedures that worked best for the various departments. They inspired staff to work on customer service issues and helped directors see positive results on the front line.
    Jenny Wolff, Former Development Director
    City of San Diego
  • Michele Thompson
    Wendi Brick is a high-energy trainer with a wealth of knowledge and experience about effective customer service. She involves students actively in her training and consistently receives outstanding evaluations from participants. I recommend her without reservation!
    Michele Thompson

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Customer Service Week is October 1-5, 2018. For some great ideas on how to celebrate with your team, click here…

Online Customer Service Skills Training 

Only $49 Per Person!

Take CSA, Inc.’s Customer Service Skills Online Training course right at your desktop! Here’s how to order

World-class service in the public sector? Absolutely…
Our Proven PathwaysTM  lead the way

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Customer Service Advantage, Inc. is the leader in providing a comprehensive approach to creating a culture of service in public sector organizations. Our innovative professional services model for working with clients — Proven PathwaysTM – is designed to drive long-term results based on a multi-year professional services agreement, which features participant-only benefits as well as program and service discounts.

Not sure how to get started? Just call or email CSA, Inc. and consult with one of our experts. We’ll assess your agency’s particular needs and suggest solutions that will get your customer service on the right path.

If delivering outstanding service is a priority in your agency, follow the Proven PathwaysTM to world-class service in the public sector — available exclusively from Customer Service Advantage, Inc.

Proven PathwaysTM to World-class Service In the Public Sector
New Programs
The Six Essential Elements for Creating a Culture of Service in Government

Proven PathwaysTM to World-class Service In the Public Sector

New Programs for 2017



The Six Essential Elements for Creating a Culture of Service in Government