CSA, Inc. successfully collaborated with staff at all levels to develop customer service policies and procedures that worked best for the various departments. They inspired staff to work on customer service issues and helped directors see positive results on the front line.
Wendi Brick is a high-energy trainer with a wealth of knowledge and experience about effective customer service. She involves students actively in her training and consistently receives outstanding evaluations from participants. I recommend her without reservation!
CSA, Inc.’s Customer Service Skills Online Training Course is now available… sign up for all four modules!