September 5, 2018
Customer Service Week is dedicated to celebrating employees’ successes and thanking them for their passion and commitment to customer satisfaction. Without dedicated employees, providing great products […]
January 26, 2017
Multi-Year Partnership/Collaboration with a Large Southern California County Department Customer Service Advantage, Inc. is helping public sector agencies of all sizes transform themselves into champions of […]
October 24, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
September 16, 2016
To deliver great customer service in government, agencies must understand the critical success factors — and Number One is to set standards and expectations for their […]
July 19, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
June 14, 2016
Wendi Brick is making news in Geneva, Switzerland! During the week of June 12-18, Wendi is proud to be participating in the ISO’s “Global Services: ISO […]
April 21, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
February 2, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. […]
July 22, 2015
Relationships matter. When CSA team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. In […]
March 15, 2015
Posted by Ray Esonis, March 14, 2015. In preparation for delivering a series of Customer Service Skills Workshops for a city in Southern California, CSA, Inc.’s […]
February 27, 2015
Rewarding and celebrating successes among your service staff is a critical element of ensuring a continued high level of customer satisfaction. Recognizing those people who do […]
August 11, 2014
Understanding the characteristics of the various personality types can help you make each interpersonal interaction more comfortable. In this blog post, we will discuss how to […]