September 5, 2018
Customer Service Week is dedicated to celebrating employees’ successes and thanking them for their passion and commitment to customer satisfaction. Without dedicated employees, providing great products […]
Do you like it?
January 26, 2017
Multi-Year Partnership/Collaboration with a Large Southern California County Department Customer Service Advantage, Inc. is helping public sector agencies of all sizes transform themselves into champions of […]
Do you like it?
October 24, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
Do you like it?
September 16, 2016
To deliver great customer service in government, agencies must understand the critical success factors — and Number One is to set standards and expectations for their […]
Do you like it?
July 19, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
Do you like it?
June 14, 2016
Wendi Brick is making news in Geneva, Switzerland! During the week of June 12-18, Wendi is proud to be participating in the ISO’s “Global Services: ISO […]
Do you like it?
April 21, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
Do you like it?
February 2, 2016
Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. […]
Do you like it?
July 22, 2015
Relationships matter. When CSA team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. In […]
Do you like it?
March 15, 2015
Posted by Ray Esonis, March 14, 2015. In preparation for delivering a series of Customer Service Skills Workshops for a city in Southern California, CSA, Inc.’s […]
Do you like it?
February 27, 2015
Rewarding and celebrating successes among your service staff is a critical element of ensuring a continued high level of customer satisfaction. Recognizing those people who do […]
Do you like it?
August 11, 2014
Understanding the characteristics of the various personality types can help you make each interpersonal interaction more comfortable. In this blog post, we will discuss how to […]
Do you like it?