January 6, 2011
Posted by Wendi Pomerance Brick on January 6, 2011 at 5:41pm Many years ago I observed an interaction where an irate customer was telling a […]
January 1, 2011
The Benefits of an Empowered Team (January/February 2011)
December 2, 2010
Posted by Wendi Pomerance Brick on December 2, 2010 at 12:37pm The holiday season is upon us! For some of us, this is a happy […]
December 1, 2010
Customer Service During the Holidays: Help Your Team Help Their Customers (December 2010)
November 1, 2010
Working Successfully with Emotional People or People in Difficult Situations (November 2010)
October 1, 2010
Focus on Internal Customers (October 2010)
September 6, 2010
Posted by Wendi Pomerance Brick on September 6, 2010 at 9:40am Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly […]
September 1, 2010
How to Make Your Training Efforts More Effective (September 2010)
August 15, 2010
Posted by Wendi Pomerance Brick on August 15, 2010 at 2:21pm I’m a subscriber to BidSync, which is a service for people who want to […]
August 1, 2010
Use Performance Measures to Monitor Your Progress (August 2010)
July 9, 2010
June 1, 2010
Great Customer Service – What’s in it for ME? (June 2010)