January 6, 2011
Posted by Wendi Pomerance Brick on January 6, 2011 at 5:41pm Many years ago I observed an interaction where an irate customer was telling a […]
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January 1, 2011
The Benefits of an Empowered Team (January/February 2011)
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December 2, 2010
Posted by Wendi Pomerance Brick on December 2, 2010 at 12:37pm The holiday season is upon us! For some of us, this is a happy […]
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December 1, 2010
Customer Service During the Holidays: Help Your Team Help Their Customers (December 2010)
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November 1, 2010
Working Successfully with Emotional People or People in Difficult Situations (November 2010)
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October 1, 2010
Focus on Internal Customers (October 2010)
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September 6, 2010
Posted by Wendi Pomerance Brick on September 6, 2010 at 9:40am Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly […]
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September 1, 2010
How to Make Your Training Efforts More Effective (September 2010)
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August 15, 2010
Posted by Wendi Pomerance Brick on August 15, 2010 at 2:21pm I’m a subscriber to BidSync, which is a service for people who want to […]
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August 1, 2010
Use Performance Measures to Monitor Your Progress (August 2010)
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July 9, 2010
June 1, 2010
Great Customer Service – What’s in it for ME? (June 2010)
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