August 11, 2014

Making Each Interaction More Comfortable for You and Your Customers

Understanding the characteristics of the various personality types can help you make each interpersonal interaction more comfortable. In this blog post, we will discuss how to […]
May 29, 2014

Training Millennials in Today’s Workplace

Posted by Etta AuYeung on May 29, 2014 at 1:45pm   A study conducted in 2008 predicted that Millennials would compose nearly 50 percent of the […]
March 5, 2014

Service Quality Assessment

Posted by The CSA Team on March 05, 2014 at 11:20am Is your organization dedicated to enhancing the quality of your service delivery, but unsure of […]
March 4, 2014

Measurement: Mystery Shopping

Posted by The CSA Team on March 04, 2014 at 11:05am Are your customers receiving the quality of service you expect? Consider Mystery Shopping. A Mystery […]
March 3, 2014

Trainings Customized to Your Needs

Posted by The CSA Team on March 03, 2014 at 10:10am We offer a variety of service quality enhancement trainings that can accommodate your training needs. […]
February 26, 2014

Kaizen – Process Improvment

Posted by The CSA Team on February 26, 2014 at 9:20am The Japanese word “Kaizen” means to “change for the greater good.” During a Kaizen Event, […]
December 18, 2013

Holiday Season-Internal Customer Service and Celebrating the Team!

As the holiday season draws nearer, so does a perfect opportunity to celebrate and give thanks to your team.   Posted by Ariel De La Fuente […]
December 18, 2013

Etiquette Tips for Holiday Celebrations

Holidays rule! Because it’s a time for food, gifts, and celebration; but, to make sure these celebrations stay in control without affecting normal work operations, consider […]
December 4, 2013

Prompt Processes

Courtesy, knowledge, and promptness—the three foundational pillars to great customer service—also need hassle-free processes as supports. Untangle the loops and knots in cumbersome processes and help […]
November 18, 2013

Essentials of Public Speaking – Part 2

Now that you know what you need to work on before your presentation, try these tips to help you out while you’re presenting.   Posted by […]
November 11, 2013

Essentials of Public Speaking – Part 1

Don’t let the fear of public speaking keep you from spreading your message; instead follow these tips and become a master at presenting.   Posted by […]
October 17, 2013

Calculating ROI for Customer Service Improvement Initiatives Part 2

In order to achieve a desired ROI, everyone—the project team, the client, and participants—must all play a role to secure the success of the project.   […]