News

October 1, 2009

Culture of Service in Government

Posted by Wendi Pomerance Brick on October 1, 2009 at 12:00pm   Is your agency or department interested in enhancing their “Culture of Service?” I can […]
November 8, 2009

November Issue of “The Edge”

Posted by Wendi Pomerance Brick on November 8, 2009 at 12:36pm   http://www.thecsaedge.com/EdgeNov09.pdf Hi Everyone – We all know that good service is fast service. And […]
November 21, 2009

Customer Service at the Holidays – Share these tips with your team.

Posted by Wendi Pomerance Brick on November 21, 2009 at 10:30am   Happy Holidays, Everyone! This time of year, some people are in a great mood, […]
November 30, 2009

Focus on Quality Service Delivery

Posted by Wendi Pomerance Brick on November 30, 2009 at 1:53pm   Customer Service in government is different from private industry, primarily because our customers are […]
January 10, 2010

What’s Your Customer Service Vision??

Posted by Wendi Pomerance Brick on January 10, 2010 at 11:54am   What is your Customer Service Vision for 2010? We all make New Year’s Resolutions […]
August 15, 2010

CS Training in Government Organizations

Posted by Wendi Pomerance Brick on August 15, 2010 at 2:21pm   I’m a subscriber to BidSync, which is a service for people who want to […]
September 6, 2010

Setting Service Expectations

Posted by Wendi Pomerance Brick on September 6, 2010 at 9:40am   Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly […]
December 2, 2010

Help your Team help your Customers. Service is more stressful during the Holidays!

Posted by Wendi Pomerance Brick on December 2, 2010 at 12:37pm   The holiday season is upon us! For some of us, this is a happy […]
January 6, 2011

Two Pennies

Posted by Wendi Pomerance Brick on January 6, 2011 at 5:41pm   Many years ago I observed an interaction where an irate customer was telling a […]
January 23, 2011

Working with Upset Customers? Turn down the H.E.A.T.

Posted by Wendi Pomerance Brick on January 23, 2011 at 9:46am   “When I have an angry customer, I just put the phone down on my […]
January 30, 2011

Have to Say “NO” to a customer? Try these tips

Posted by Wendi Pomerance Brick on January 30, 2011 at 9:47am   The main reason why “Customer Satisfaction” in public organizations is so difficult is because […]
February 13, 2011

What do THEY want?

Posted by Wendi Pomerance Brick on February 13, 2011 at 4:24pm   You and I have both had experiences where we see an employee role their […]