Customer Service Skills e-Learning Module


Customer Service Skills for All Public Sector Employees
An e-Learning Module

Wanna’ make learning fun and easy? Learn valuable customer service skills with CSA, Inc.’s online scenario-based e-Learning Module.

Based on CSA, Inc.’s groundbreaking half-day Customer Service Skills Workshop, this powerful, convenient and affordable interactive e-Learning Module is the perfect training solution for public sector agencies that are looking for: 1) a basic customer service skills course for their newly-hired employees, 2) agency staff who don't have access to our live half-day workshops, 3) staff who have attended our workshop but could use a refresher course, and 4) temporary/seasonal staff.

Priced at a low $79 per license with quantity discounts available, this is the only interactive online customer service skills training course that follows the principles contained in the book, The Science of Service -- Six Essential Elements for Creating a Culture of Service in the Public Sector. The course takes only 60-90 minutes for the average student to complete.

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Course Description 

How you deliver customer service is just as critical as what you deliver – and the how is the focus of this training course. It presents a baseline on what good customer service entails and discusses how to work successfully with customers who have complaints, concerns, or questions about working with your agency. 

It progresses through a series of interactive scenarios that demonstrate common situations which often arise. Students utilize their personal skills along with what they’re learning in the course to analyze how to handle these situations and, if necessary, how they might be handled better. In this course, students will learn:

  • What is great customer service?
  • How to create a smooth customer service experience
  • Communication techniques for great service
  • Interacting with emotional customers
  • How to analyze common scenarios and how they might be handled better
  • Taking it forward

Course Demo