Customer Service Skills e-Learning Module

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Customer Service Skills for All Public Sector Employees
An e-Learning Module

Wanna’ make learning fun and easy? Learn valuable customer service skills with CSA, Inc.’s online scenario-based e-Learning Module.

Based on CSA, Inc.’s groundbreaking half-day live Customer Service Skills Workshop, this powerful, convenient and affordable interactive e-Learning Module is the perfect online solution for public sector agencies that are looking to train:

  • Staff who have not received customer service skills training recently
  • Staff who need a customer service skills refresher
  • New employees
  • Temporary or seasonal employees

Priced at a low $79 per license with quantity discounts available, this is the only interactive online customer service skills training course that follows the principles contained in the book, The Science of Service -- Six Essential Elements for Creating a Culture of Service in the Public Sector. The course takes only 60-90 minutes for the average student to complete.

And now, for a limited time, we're offering a 15% discount on any quantity of licenses purchased! Simply insert the code Save15 in the Coupon Code box on the Shopping Cart page just before checkout, and receive your 15% discount immediately!

Frequently Asked Questions

Please Note: This online e-Learning Module is copyrighted by CSA, Inc. and is licensed solely for use by each person or persons who have registered for and purchased the program. Under no circumstances can this program be shared with anyone who has not purchased a license.

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Course Description 

How you deliver customer service is just as critical as what you deliver – and the how is the focus of this training course. It presents a baseline on what good customer service entails and discusses how to work successfully with customers who have complaints, concerns, or questions about working with your agency. 

It progresses through a series of interactive scenarios that demonstrate common situations which often arise. Students utilize their personal skills along with what they’re learning in the course to analyze how to handle these situations and, if necessary, how they might be handled better. In this course, students will learn:

  • What is great customer service?
  • How to create a smooth customer service experience
  • Communication techniques for great service
  • Interacting with emotional customers
  • How to analyze common scenarios and how they might be handled better
  • Taking it forward

Course Demo