The Founder

Wendi Brick, President & CEO

Wendi Brick has over 25 years of public sector experience as a customer service professional. In 1998, she was named Customer Service Manager for the County of San Diego. In 2006, she joined the City of San Diego as Director of the Department of Customer Services. Applying the expertise she gained during this period, Wendi has been developing and implementing a wide range of action-oriented, measurable customer service excellence programs for public agencies and educational institutions.

During this period, other government agencies began contacting Wendi to ask for help in improving service in their organizations. In 2003, Wendi decided to turn her passion — and expertise — into a business by starting Customer Service Advantage, Inc.  In 2009, CSA, Inc. became her full-time pursuit.

“The Noblest Motive is Public Good.”
Virgil, Roman Poet

Here is a recent presentation by Wendi Brick speaking to staff from a government agency.