New This Year…

CSA, Inc. is committed to continuously improving our program offerings to ensure that we meet the needs of public sector agencies large and small.  Here are several new programs we’ve recently introduced:

Train the Trainer: Customer Service Skills for All Public Sector Employees
CSA, Inc. has always come to its clients to teach its flagship Customer Service Skills class. Now – for larger organizations – CSA, Inc. certifies your trainers to teach this Customer Service Skills Workshop and offers per-seat licensing of proprietary workshop materials.

Supervisor’s Academy
Bridge the training gap for new supervisors with our off-the-shelf Supervisor’s Academy. Available as a complete week-long curriculum or as individual modules, the Supervisor’s Academy helps first-line supervisors acquire the the leadership, communication, conflict management, coaching, teamwork, and problem-solving skills they need to be successful.  This comprehensive program includes facilitator guides, PowerPoint presentations, student handouts and course assessments. It also comes with a half-day orientation to instruct your in-house trainers on how to go through the materials, how they’re organized and how best to use them. The Supervisors Academy is licensed on a per seat basis, and individual modules are also available.

Multi-Media Workbook – Self Guided Study for “The Science of Service”
This innovative workbook provides a cost-effective, “sticky” way to embed service principles in every employee’s mindset. Sold in combination with the book The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector.

NOW AVAILABLE ONLINE!   CSA, Inc.’s Customer Service Skills Training Course for All Public Sector Employees
This interactive, online training course — comprised of four distinct modules — is the perfect training solution for public sector agencies that are looking for a basic customer service skills course for their employees, as well as for those who need to train new hires and/or temporary staff. Priced at a low $49 per person (with quantity discounts available), this is the only online training course that follows the methodology contained in The Science of Service — Six Essential Elements for Creating a Culture of Service in the Public Sector by Wendi Brick.  And it takes only 60-90 minutes for the average student to complete — right at their desktops!. View a demo and purchase!