The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector
by Wendi Brick, President & CEO, CSA, Inc.
The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector is the ultimate blueprint for any person or organization that provides service to the public. Written by Wendi Brick, The Science of Service offers practical solutions based on real-world experiences and features an easy-to-understand format with everyday examples, helpful tips and proven techniques for success.
The concepts shared in this book are framed specifically for public organizations such as city, state, regional and federal government agencies as well as public schools and/or districts, charter schools, private schools, and colleges and universities. The Science of Service is available for $14.95/copy.
To order multiple copies of The Science of Service, please call or email CSA, Inc. directly to save on shipping costs.
Now Available… The Science of Service Companion Workbook Set!
The Science of Service is now offered in combination with a multimedia companion Workbook, providing clients with a cost-effective, self-guided study for The Science of Service and offering an effective and “sticky” way to imbed customer service principles in every employee’s daily behaviors. The Science of Service Companion Workbook is available for $29.95/copy. Sets of the Book and Workbook together can be purchased for $44.90/set.
To order multiple copies of The Science of Service Companion Workbook or sets of both the Book and Workbook, please call or email CSA, Inc. directly to save on shipping costs.